Voice Customer Support Agent (India – Night Shift)

Responsibilities

• •Handle inbound customer calls and provide real-time support
• •Listen actively to customer concerns and provide effective solutions
• •Process orders, handle complaints, and resolve billing issues over the phone
• •Maintain professional and friendly tone throughout all interactions
• •Follow call scripts and company protocols while personalizing responses
• •Supplement phone support with chat and email when required
• •Document call details and maintain accurate records in CRM system
• •Achieve call quality and customer satisfaction targets

Requirements

• •Located in India only
• •Excellent verbal communication skills with neutral/clear accent (voice assessment will be conducted)
• •Strong command of spoken and written English
• •Comfortable and committed to permanent night shifts (US Shift)
• •Own laptop/desktop: Windows 11, i5 (10th gen+) or Ryzen 5, 8 GB RAM, 256 GB SSD
• •High-quality noise-cancelling headset with microphone (mandatory)
• •Working webcam for training and team meetings
• •High-speed stable internet: Minimum 40 Mbps download with power and internet backup
• •Completely silent home workspace (no background noise, pets, or disturbances)
• •Patience, empathy, and excellent problem-solving skills

Compensation

• •₹155 per hour for Voice + Non-Voice Support (Phone, Chat & Email)

Good to Have

• •Prior experience in international voice process or inbound call center (1+ year preferred)
• •Previous customer service or BPO experience
• •Knowledge of call center best practices and quality standards
• •Ability to handle difficult customers with professionalism
• •Familiarity with US culture and communication style