Remote Customer Support Executive (India – Night Shift)

Join our international customer support team working remotely from India. Handle customer inquiries through chat, email, and phone support during US hours.

Customer Support

100% Remote (Work-from-Home) – Candidates must be based in India

Full-Time (5–6 days/week)

Shift: Permanent Night Shift (US Shift) – 8 PM/9 PM IST to 5 AM/6 AM IST (exact shift will be confirmed)

Process Type: Non-Voice (Chat & Email) OR Voice + Non-Voice (depending on your skills)

Responsibilities

•Handle customer queries via live chat, email, and phone (voice role)
•Resolve product/service-related issues quickly and professionally
•Maintain excellent customer satisfaction scores
•Update tickets and follow escalation matrix when needed
•Work in a fast-paced international support environment

Requirements

•Located in India only
•Fluent spoken and written English (neutral accent, clear diction, professional email writing – will be tested)
•Comfortable and committed to permanent night shifts
•Own laptop/desktop in excellent condition with: Windows 11, Minimum i5 (10th gen+) / Ryzen 5 or better, 8 GB RAM, 256 GB SSD, Working webcam + good quality noise-cancelling headset with mic
•High-speed stable internet: Minimum 40 Mbps download + power & internet backup
•Dedicated quiet workspace at home (no background noise during calls)

Compensation

•Non-Voice Process (Chat & Email only): ₹135 per hour
•Voice + Non-Voice Process (Chat, Email + Phone support): ₹155 per hour

Good to Have

•Prior experience in international chat/email/voice process or BPO
•Typing speed 35–40+ WPM with 95%+ accuracy is preferred

Ready to Apply?

Submit your application below and our team will review it carefully. We'll get back to you within a few days.

What happens next?

Application review (2-3 days)
Initial screening call
Team interviews
Agreement

Apply for this Position

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