Email & Chat Support Specialist (India – Night Shift)

Responsibilities

• •Respond to customer inquiries via email and live chat in a timely and professional manner
• •Provide accurate information about products, services, and policies
• •Troubleshoot and resolve customer issues with patience and empathy
• •Document all customer interactions in the ticketing system
• •Identify and escalate complex issues to appropriate teams
• •Meet or exceed response time and quality metrics
• •Maintain professional tone and grammar in all written communications

Requirements

• •Located in India only
• •Exceptional written English skills with perfect grammar and punctuation (writing test will be conducted)
• •Comfortable and committed to permanent night shifts (US Shift)
• •Typing speed minimum 40+ WPM with 98%+ accuracy
• •Own laptop/desktop: Windows 11, i5 (10th gen+) or Ryzen 5, 8 GB RAM, 256 GB SSD
• •High-speed stable internet: Minimum 40 Mbps download with power backup
• •Dedicated quiet workspace at home
• •Strong attention to detail and ability to multitask

Compensation

• •₹135 per hour for Email & Chat Support

Good to Have

• •Previous experience in email/chat support or customer service (6+ months preferred)
• •Familiarity with helpdesk software (Zendesk, Freshdesk, Intercom, etc.)
• •Knowledge of CRM systems
• •Experience handling international customers